Billing FAQ
Common questions before purchase
These answers cover data resets, upgrades, payments, and refunds. If you are still unsure, start by comparing the billing option that best matches your current usage pattern.
When does monthly plan data reset?
Monthly plan data resets each month on the activation date. The reset cycle follows the actual activation date rather than the calendar month. After choosing a plan, check the related subscription and order status in the user dashboard.
How is a mid-cycle monthly plan upgrade calculated?
When you upgrade mid-cycle, the price difference is converted into remaining days. Open the user dashboard, choose the target plan, and review the order details before confirming. Check the target capacity against your current needs before deciding whether to upgrade.
Do data packs reset periodically?
No. Data packs remain available until used and never expire. They do not follow the recurring reset rules for monthly plans. A balance that has not been used for a long time can still be kept for later use.
Which payment methods are supported?
Alipay, WeChat Pay, and USDT are supported. Final payment details appear on the order confirmation page in the user dashboard. Check the plan name, price, and billing rules before paying, then verify the order status afterward.
Are the plans refundable?
VPNCX offers a 14-day, no-questions-asked refund. Check the order status first, then submit the required information through the user dashboard. Refunds follow the rules stated in the Terms of Service.